If possible, please print off your email receipt and enclose it with the parcel as this has all the details we require.

Please note that you will be responsible for the cost of returning goods to us unless the item is faulty or it was delivered to you in error. We would recommend for your own protection that you use a recorded delivery service as we will not accept any responsibility for items lost in the post/non delivery.

How to Return or Exchange:

1. There is no need to telephone us when sending us a return.

2. Fill out the Returns form enclosed with your order noting whether you would like an exchange or a refund & the reason for the return.

3. Attach the label provided on the despatch note/invoice to the parcel. If you no longer have this then please send the parcel to:

4. Please take your parcel(s) to your nearest post office. We recommend that you send returns by recorded post. Always retain proof of postage. Goods are returned to Tartan Store at your own expense.

5. We will email/write to confirm your return has been processed. You will receive your refund credit (not including the postage) when the items have been safely delivered to us, or exchange order (when in stock) within approx 2 weeks after you post the goods back to us.

6. Please note that refunds bought as presents can only be given to the original payer, and if you decide to swap an item, we can’t stop the payer knowing.

Legal Statements on Returns:
Returning any item within 7 days will be taken as notice of cancellation of your order (or relevant part of your order). Goods are provided to you on approval and legal title to the goods will not pass to you until the 7 day post-delivery period has expired. On receipt of the returned goods, Tartan Store will give you a full refund of the amount paid for the goods (but not the postage) or an exchange credit as required. You must, however, return the goods to Tartan Store on cancellation in order to receive a full refund or exchange. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Your statutory rights on returns are considerably enhanced by all of this.

Please enclose your name, order number and address details and reason for return inside the parcel to ensure a prompt refund. If possible, please print off your email receipt and enclose it with the parcel as this has all the details we require.

Please note that you will be responsible for the cost of returning goods to us unless the item is faulty or it was delivered to you in error. We would recommend for your own protection that you use a recorded delivery service.

Returns FAQs

What happens if I don't like the items or they do not fit?

Answer: Don't worry! If you send the item back to us, unworn with labels attached and in it’s original condition, you can either exchange the item or have a full refund (please fill in and enclose the form attached to your despatch note).

What is your address?

Answer: If you are returning goods for refund or exchange please send them to: